Terms of service

About these terms

These terms govern your use of AutoPersonify, a product of AutoThink Group Ltd, registered in England and Wales. By creating an account or using the service you agree to these terms.

If you use AutoPersonify on behalf of a business or agency, you confirm you are authorised to accept these terms for that organisation.

Your account

You are responsible for the security of your account, for keeping your sign-in details confidential, and for the material created with your account.

You must provide accurate information when signing up and keep it up to date.

Your content

You keep ownership of the briefs, sources, scripts, images, audio and videos you create. You grant us the limited rights needed to process, store and deliver that content as part of providing the service.

You confirm you have the right to use any material you upload, including websites, documents, images and recordings, and that a digital twin is only created of yourself or of someone who has given recorded consent.

Acceptable use

Do not use AutoPersonify to impersonate a real person without their consent, to mislead or deceive, to produce unlawful, defamatory or infringing material, or to send unsolicited marketing in breach of applicable law.

We may suspend or remove accounts and content that breach these rules.

Plans, billing and cancellation

The free plan includes a one-off allowance of video and conversation minutes without a card. Paid plans — Starter £79, Growth £199 and Scale £629 per month — are billed monthly or annually in pounds sterling through our payment provider. Annual billing includes a discount as shown at checkout.

You can change or cancel your plan at any time from your workspace. Cancellation takes effect at the end of the current billing period; we do not provide refunds for unused time except where required by law or expressly agreed.

Usage beyond your plan allowance is billed at the overage rates shown on the pricing page.

Agency sales to clients and leads

Agencies may offer videos and revisions to their own clients and leads at prices they set. Payments are collected by our payment provider and paid to the agency, less a 5% platform fee.

The agency is responsible for its own client relationships, pricing, delivery promises and any consumer-law obligations to its buyers. Refunds are handled by the agency through the workspace tools.

Availability and third-party services

Some capabilities depend on third-party providers. Where a provider is unavailable, the affected feature may be interrupted; we work to restore service promptly but do not guarantee uninterrupted availability.

We are not liable for failures of third-party providers outside our reasonable control.

Liability

Nothing in these terms excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence or for fraud.

Otherwise, to the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit or loss of business, and our total liability in any 12-month period is limited to the amounts you paid us in that period.

Governing law and changes

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

If we change these terms we will update this page and the date below. Continued use of the service after a change means you accept the updated terms.

Last updated: 20 September 2026.