Support
FAQ video
Answer it properly once, and stop answering it by email.
Paste your FAQ page or document. Each answer becomes its own short spoken script you can edit, and a presenter you choose delivers them as separate finished videos you place beside each question.
The detail, in plain English
The mistake is making one long FAQ video. Nobody watches nine minutes to reach question seven, and nothing can be linked to individually.
One video per question, each between twenty and forty seconds, gives you something to embed on the page, paste into a support reply and attach to a ticket.
What to do, step by step
- 1Bring the answers inPaste the FAQ text or upload the support document holding it.
- 2Split into one script per questionRestate the question in the first line so the video stands alone, then answer it in two or three sentences.
- 3Use one presenter throughoutThe same face across the library reads as a support team, not a series of strangers.
What this format looks like as a video
| Question type | Length | Structure |
|---|---|---|
| Yes or no | 20 seconds | Answer, then the exception |
| How do I… | 40 seconds | Three steps, no more |
| Why does… | 30 seconds | Reason, then reassurance |
| What if it goes wrong | 35 seconds | What to do, who to contact |
A worked example
Worked example (illustration). A support page with 12 questions becomes 12 videos averaging 28 seconds, embedded beside each answer, and pasted into replies by the support team instead of retyping the same explanation.
What to watch out for
- Repeat the question at the start of each video — they get shared out of context.
- Policies change; keep the scripts so an answer can be remade in minutes.
- Avoid dates and version numbers unless you intend to maintain them.
How AutoPersonify does it
PDF, Word, plain text and Markdown files are read in your browser, and a public web address can be read for you. Everything else is pasted in as text. You then get 143 real presenters, scripts in 42 languages, and a free tier with no card. Paid plans are Starter £49, Growth £149 and Scale £499 a month, measured in finished video minutes.
Questions people ask
How long does it take?
About five minutes per question once you have the pattern. A twelve-question library is comfortably an afternoon's work, including review.
Can I change the wording?
Yes. Support answers usually need softening when spoken, because written policy language sounds curt out loud.
What does it cost?
Twelve half-minute videos use roughly six minutes of allowance. That fits inside Starter £49 a month with room for other work.
Next step
See the turn content into video hub for every source format, or start free and make one now. Last updated 14 September 2026.
Start free, no card required
Bring the content you already have, pick one of 143 presenters, and make a finished video before you pay anything.
Also useful: plans and prices and the AI presenter video hub. Last updated 14 September 2026.