Utilities
Video for utility companies
Planned works, safety advice and field briefings, issued the same day they are decided.
Utility companies make four: a planned works notice, a safety advice video, an account and payment guide and a field team briefing. Each is produced in minutes, which suits works that are confirmed days before they start.
Why video earns its place here
Planned works generate complaints because of surprise, not disruption. A short notice explaining the dates, the access impact and the reason for the work changes the tone of every conversation on the street.
Field teams are the other audience. A briefing recorded the evening before, covering the site restriction and the customer message, keeps engineers giving residents the same answer.
The four videos this sector makes most
| Video | Length | Purpose |
|---|---|---|
| Planned works notice | 60 seconds | Dates, access impact, the reason and who to contact |
| Safety advice | 45 seconds | What to do if a supply issue or a leak is suspected |
| Account and payment guide | 90 seconds | How charges are calculated and what support exists |
| Field team briefing | 60 seconds | Site restrictions and the agreed customer message |
A worked script outline
- 1Name the street and the window"Work on Grange Lane runs from Monday the second for approximately eight working days."
- 2Say what residents will notice"There will be a lane closure during the day and no planned interruption to supply."
- 3Explain why it is being done"We are replacing a section of main that has failed twice in eighteen months."
- 4Give a contact and a register"If you need extra support, join the priority services register using the link below."
Compliance and tone notes
- Interruption and restoration times should be described as planned and subject to change, since regulatory guarantees may apply to overruns.
- Safety advice must be unambiguous and must direct people to the emergency number rather than to a general contact centre.
- Charging explanations must reflect the current published tariff and the regulator's rules on how charges are presented.
- Where works affect vulnerable customers, the video must signpost priority services rather than assume people will ask.
What it costs
Start free with no card. Paid plans are Starter £49, Growth £149 and Scale £499 a month, measured in finished video minutes. Agencies reselling videos to their own clients pay a 5% platform fee on those sales. See plans and prices.
Questions people ask
Is there a free tier?
Yes, with no card. One planned works notice for a single scheme is enough to see whether residents engage with a link on a letter.
Can I use my own likeness?
Yes. Network managers sometimes appear as themselves for community schemes, which reads better locally than an anonymous corporate notice.
Do you support other languages?
Yes, 42 languages. Safety advice is the version most often translated, because the cost of a misunderstanding is highest there.
Related reading
Next step
See every industry or start free and make one now. Last updated 14 September 2026.
Start free, no card required
Write a script, choose one of 143 real presenters and make a finished video before you pay anything. Paid plans are Starter £49, Growth £149 and Scale £499 a month.
Also useful: plans and prices and finished examples. Last updated 14 September 2026.